Core principles
- Isolation: sensitive wallet approval is positioned around the hardware device rather than the phone environment.
- Verification: transaction details should be checked before approval.
- Clear role separation: Digital Shield Crypto Wallet is the interface layer, while the hardware wallet remains the main custody boundary.
- User responsibility: recovery phrases, private keys and passwords must never be shared with support.

Confirm on the device
The security model is easiest to understand as a two-part workflow: the app helps the user navigate, and the hardware wallet provides a separate confirmation point for critical actions.
- Review destination data carefully.
- Confirm only when device details match expectations.
- Keep recovery material offline and private.
Safety notice. Jurgho BV support will not ask for seed phrases, private keys, recovery words, passwords or remote wallet access.