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Security model

Hardware-first security boundary.

The Crypto Wallet gives users an interface. The hardware wallet is the separate device used for sensitive wallet confirmation.

Core principles

  • Isolation: sensitive wallet approval is positioned around the hardware device rather than the phone environment.
  • Verification: transaction details should be checked before approval.
  • Clear role separation: Digital Shield Crypto Wallet is the interface layer, while the hardware wallet remains the main custody boundary.
  • User responsibility: recovery phrases, private keys and passwords must never be shared with support.
Hardware address verification screen

Confirm on the device

The security model is easiest to understand as a two-part workflow: the app helps the user navigate, and the hardware wallet provides a separate confirmation point for critical actions.

  • Review destination data carefully.
  • Confirm only when device details match expectations.
  • Keep recovery material offline and private.
Safety notice. Jurgho BV support will not ask for seed phrases, private keys, recovery words, passwords or remote wallet access.